Terms of Service – Jaedee
Legal Document

Terms of Service

Document date: May 31, 2026
Version 8.0

These Terms of Service ("Terms") govern your use of services provided by Atreus Group AB (doing business as Jaedee), a professional online mixing and mastering service ("we," "us," or "our"). Atreus Group AB is a registered Swedish limited company, registered with Bolagsverket and holding F-tax and VAT registration. By booking and paying for any of our services, you confirm that you have read, understood, and agreed to these Terms in full.

Our services are available globally to both individuals (B2C) and businesses (B2B). If you do not agree with any part of these Terms, please do not proceed with a booking. For any questions, contact us at info@jaedee.com.

00

Definitions

These definitions apply throughout these Terms and are intended to make the booking, delivery, revision, and completion process clear.
  • Booking confirmed: the booking is confirmed once full payment has been received and all required files have been successfully submitted through the applicable booking or submission method. For 1:1 Direct Collaboration, the application must first have been accepted and the client must have completed the private booking process communicated by Jaedee.
  • Required files: all audio files, references, project notes, song information, and other materials reasonably required to perform the booked service.
  • Usable format: files that meet our submission requirements and can be used without replacement, repair, re-export, or material clarification before production can begin.
  • Business days: Monday through Friday, excluding Swedish public holidays.
  • Calendar days: all days, including weekends and public holidays.
  • Production start / work has begun: work is considered to have begun once full payment has been confirmed and all required files have been successfully submitted through the applicable booking or submission method. For 1:1 Direct Collaboration, the application must first have been accepted and the private booking process completed. From this point, no refunds are available, except where required by applicable mandatory consumer law.
  • Delivery: any audio version, preview, revision, final file, or download link sent to the client's registered email address or otherwise provided through an agreed delivery method.
  • Final approval: the client's express approval of a track for final delivery through the designated approval form or client area. Final approval ends the revision stage for that track.
  • Final delivery: the completed final files sent by Jaedee after final approval, or after the latest delivered version is treated as approved under the review window provisions of these Terms.
  • Revision request: one clear, consolidated set of feedback submitted within the review window for the relevant delivery.
  • Revision round: the engineering work performed in response to one valid revision request.
  • Review window: the period of 14 calendar days after a delivery during which the client may submit final approval or one valid revision request for the relevant track.
  • Qualifying paid project: a paid Mixing, Mastering, Mixing & Mastering, or STEM Mastering booking that is eligible under the Referral Program. 1:1 Direct Collaboration is excluded unless Jaedee expressly confirms referral eligibility in the accepted booking information or order confirmation.
  • Gross Order Value: the total price of a qualifying paid project before any Referral Discount or Referral Credit is applied, including the booked service, selected add-ons and Rush services.
  • Referral Discount: a 10% discount available to an eligible new customer on the customer's first qualifying paid project referred through a valid Jaedee referral.
  • Referral Reward: Referral Credit earned by an eligible referrer after the referred customer's qualifying paid project has been fully Final Delivered.
  • Referral Credit: non-cash service credit issued by Jaedee through the Referral Program and subject to the eligibility, expiry and redemption rules stated in these Terms.
  • Creative Review Session: a private remote review session included with the 1:1 Direct Collaboration service for discussing playback, feedback, creative direction and revision priorities. A Creative Review Session is not a live mixing session and does not provide access to Jaedee's internal production environment or proprietary methods.
  • Project completed: the service for a track is considered fully performed and the project completed when Jaedee has delivered the completed final files following final approval, or following approval treated as given under the review window provisions of these Terms.
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01

Services Offered

Jaedee provides professional online mixing and mastering services for music artists and labels worldwide.

We offer the following services, delivered entirely online (ITB: In The Box). We specialize in Pop, EDM, Electronic, Hip-Hop, and R&B. All prices are listed in USD and are per song unless otherwise stated.

ServicePriceRevisionsDelivery
Mixing$285 / track
Up to 50 clearly labeled audio tracks per song		2 rounds5–7 business days
Mastering$95 / track2 rounds1–3 business days
Mixing & Mastering$355 / track3 rounds7–10 business days
STEM Mastering$150 / track2 rounds5–7 business days
1:1 Direct Collaboration$1,250 / trackAs stated in accepted booking informationAs stated in accepted booking information

Optional add-ons are available and can be selected during booking. If you need to add a service after payment has been completed, contact us at info@jaedee.com before work is finalized. Additional add-ons may be accommodated at our discretion and will be invoiced separately before work on that addition begins. This is not guaranteed and depends on the stage of the project. Adding services after booking may extend the project timeline.

Add-OnPriceNotes
Surgical Vocal Correction+$95 / trackNote-by-note pitch and timing editing
Stem Export+$45 / trackSeparated stems for remixing or sync licensing
DDP Master+$35 / trackProfessional DDP image for CD replication
Rush: Mastering+$35 / trackApprox. 2x faster turnaround
Rush: STEM Mastering+$50 / trackApprox. 2x faster turnaround
Rush: Mixing+$95 / trackApprox. 2x faster turnaround
Rush: Mixing & Mastering+$120 / trackApprox. 2x faster turnaround
STEM Mastering: stem requirements STEM Mastering accepts up to 8 grouped stems per track (for example: Drums, Bass, Lead Vocal, Backing Vocals, Instruments, Synths, FX, Other). Stems must be properly grouped and represent a completed or near-completed mix. Artificially bouncing a raw, unmixed session into grouped stems does not qualify as STEM Mastering. If submitted stems indicate that full mixing work is required, we reserve the right to recommend upgrading to Mixing or Mixing & Mastering.
Right to decline bookings We reserve the right to decline any booking request at our discretion, including projects outside our area of expertise, projects containing illegal or extremist content, or any other reason we determine appropriate. If a booking is declined after payment has been made, a full refund will be issued minus any non-refundable transaction fees.
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01a

Scope and Exclusions

Each booking covers only the selected service and any add-ons expressly included, quoted, and paid for.

Mixing, Mastering, Mixing & Mastering, STEM Mastering, 1:1 Direct Collaboration, and related audio engineering services are intended for projects that are substantially arranged, recorded, edited, and ready for the selected service.

Unless expressly selected, quoted, and paid for separately, the services do not include:

  • songwriting, composition, arrangement, or music production
  • recording or re-recording
  • beat-making or sound design
  • vocal comping
  • extensive or note-by-note vocal tuning or timing correction
  • noise removal, repair, or restoration of materially damaged recordings
  • extensive editing or replacement of samples, loops, beats, drums, or other sounds
  • creation of new musical parts
  • extensive stem reconstruction
  • changes to lyrics, performances, arrangements, or song structure
  • DAW project files, session files, plugin presets, processing chains, or templates
Out-of-scope work If a project requires work outside the selected service, Jaedee may pause the affected work and offer an additional quote, recommend another service, or decline to perform the out-of-scope work. Work outside the selected service is not included in the original price or turnaround estimate.
Mixing track limit Mixing includes up to 50 clearly labeled audio tracks for one song. Submitted material must be substantially recorded, edited, arranged, aligned, and ready for mixing without substantial preparation or editing outside the selected service. The 50-track limit refers to audio tracks intended for the final mix and does not include unlimited alternate takes, unused takes, raw vocal comping material, alternate arrangements, or files requiring substantial preparation.
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01b

1:1 Direct Collaboration

An application-only premium mixing and mastering service for clients who want a deeper direct creative collaboration with Jaedee.

1:1 Direct Collaboration is priced at $1,250 per track. Availability is limited.

Submission of an application does not constitute a booking, reserve production capacity, guarantee acceptance, or create any obligation for Jaedee to provide the service. Jaedee may accept or decline an application at its discretion based on project suitability, scope, material readiness, expectations, availability, and capacity.

If an application is accepted, the client will receive private booking instructions. Any service-specific scope, included revisions, estimated turnaround, or additional deliverables stated in the accepted booking information or order confirmation form part of that booking. Revisions for 1:1 Direct Collaboration are limited and are not unlimited.

Creative Review Sessions Each 1:1 Direct Collaboration booking includes up to five Private Creative Review Sessions per track. Each session is limited to a maximum of 20 minutes, with a maximum included session time of 100 minutes per track. Sessions take place in connection with delivered review versions and are intended for playback, client feedback, discussion of creative direction, revision priorities, and decisions regarding the next stage of work. Creative Review Sessions are not live mixing sessions. Jaedee performs the actual mixing, mastering, revision, and technical implementation privately outside the session.
Unused sessions and session time Unused time within a Creative Review Session does not carry over to another session. A session ending before 20 minutes does not increase the permitted duration of any later session. Creative Review Sessions must be used while the relevant track remains within its active review and revision stage. Any unused sessions expire when the track is finally approved, treated as approved under these Terms, Final Delivered, or otherwise completed. Unused sessions and unused session time have no separate cash value and do not entitle the client to any refund, service credit, price reduction, transfer, or other compensation, except where required by applicable mandatory law. The $1,250 fee applies to the 1:1 Direct Collaboration service as a whole and is not divided or apportioned between individual Creative Review Sessions.
Scheduling, rescheduling and no-shows Creative Review Sessions are scheduled by mutual agreement and are subject to Jaedee's availability. If the client needs to reschedule, the client should contact Jaedee as soon as reasonably possible. Jaedee may agree to reschedule a session without treating it as used. If the client cancels or requests to reschedule less than 24 hours before the scheduled start time, Jaedee may, at its discretion, treat the session as used. If the client fails to attend a scheduled session without prior notice, the session will be treated as used. If the client has not joined within 10 minutes after the scheduled start time and has not contacted Jaedee, Jaedee may end the session and treat it as used. If the client joins late, the session will still end at the originally scheduled end time unless Jaedee expressly agrees otherwise. If Jaedee needs to cancel or reschedule a session, the affected session will not be treated as used and a replacement time will be offered.
No access to Jaedee's production environment 1:1 Direct Collaboration provides direct creative communication with Jaedee. It does not provide access to Jaedee's internal technical production environment.

The client is not entitled to access, inspect, receive or obtain Jaedee's DAW sessions, plugin chains, plugin settings, presets, routing, bus architecture, templates, mastering chains, automation systems, processing methods, internal notes, production shortcuts, proprietary workflows or other confidential or proprietary production materials.

Any screen sharing or visual material voluntarily shown by Jaedee during a session does not grant the client any ownership, licence, right of access or right to reproduce the underlying session, settings, methods or materials.
Recording, filming and redistribution of private sessions Creative Review Sessions and other private 1:1 communications with Jaedee are private. Without Jaedee's prior express written permission, the client must not audio-record, video-record, screen-record, photograph, capture screenshots of, livestream, rebroadcast, transcribe through an automated recording or transcription service, or otherwise record or reproduce a private session or any part of it.

The client must not publish, upload, distribute, transmit, stream, rebroadcast, sublicense, sell, commercially exploit, make publicly available or provide to any third party any unauthorized recording, video, audio, photograph, screenshot, transcript, excerpt or other reproduction of a private session. Participation in a private session does not grant the client any right to record, reproduce, publish or distribute Jaedee's image, voice, screen, communications, proprietary methods, production environment or confidential materials.

If any material is recorded, reproduced, disclosed or published in breach of these Terms, the client must immediately cease the prohibited use upon request from Jaedee. The client must permanently delete copies within the client's possession or control, remove publicly available copies under the client's control and reasonably cooperate with Jaedee in requesting removal of unauthorized material from third-party platforms or services. A material breach of this section may result in suspension or termination of the affected private sessions or service. Jaedee reserves all contractual, injunctive, damages and other remedies available under applicable law. Nothing in this section limits any right or remedy that cannot lawfully be limited under applicable mandatory law.
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02

Booking & Payment

Full payment is required upfront before any work begins.

To book a standard project, complete the booking form on our website and submit full payment via Stripe or PayPal. 1:1 Direct Collaboration is booked only after an application has been accepted and through the private booking process communicated by Jaedee. In all cases, work will not begin until payment has been received and confirmed.

  • Full payment upfront: 100% of the service fee, including any selected add-ons, is due at the time of booking. No deposit-based arrangements are offered.
  • Add-ons: all add-ons should be selected during the original booking. If you need to add a service after payment has been completed, contact us at info@jaedee.com. Additional add-ons may be accommodated at our discretion and will be invoiced separately before work on that addition begins. This is not guaranteed and depends on the stage of the project.
  • Multi-track projects: for EPs, albums, and other multi-track bookings, the full project payment is binding once work has begun. No partial refunds are issued for tracks not submitted within an active multi-track booking. If you are unsure about committing to a full project, we recommend booking a single track first to experience the workflow before expanding your order.
  • Currency: all transactions are processed in USD.
  • Payment processors: we accept Stripe and PayPal. By paying, you agree to their respective terms of service.
  • Transaction fees: payment processor fees are non-refundable under any circumstances, including in the event of a refund.
  • VAT & taxes: prices may be subject to applicable local taxes. Any taxes already incurred are non-refundable.
No work begins without payment Submitting files without completed payment does not constitute a booking. A production slot is confirmed only after the applicable booking process has been completed and full payment has been received. For 1:1 Direct Collaboration, an accepted application alone does not constitute a confirmed booking.
Order confirmation After booking, you will receive an order confirmation summarizing the selected service, price, number of tracks, included revisions, estimated turnaround, and other relevant order details. The Terms in effect at the time of booking apply to that booking, unless otherwise required by law or agreed in writing.
Multi-track and package pricing Jaedee may offer multi-track or package discounts for eligible bookings. Any applicable discount will be reflected in the applicable booking information or order summary before payment. 1:1 Direct Collaboration is eligible for multi-track or package pricing only where this is expressly stated in the accepted booking information or order confirmation. The price confirmed for the booking applies to that transaction. Multi-track or package pricing offered for one booking does not create any entitlement to the same pricing for future bookings.
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02a

Referral Program

Eligible referred customers may receive a first-project discount, and eligible referrers may earn non-cash Referral Credit after qualifying projects are fully Final Delivered.

Jaedee may provide referral benefits to eligible customers through its Referral Program. The Referral Discount available to an eligible referred customer and the Referral Credit available to an eligible referrer are separate benefits and are subject to the rules below. 1:1 Direct Collaboration is not a qualifying paid project for Referral Discount, Referral Reward, or Referral Credit redemption unless Jaedee expressly confirms otherwise in the accepted booking information or order confirmation.

Referral Discount for new customers An eligible new customer referred through a valid Jaedee referral may receive a 10% Referral Discount on the customer's first qualifying paid project. The Referral Discount applies to the Gross Order Value of the qualifying project, including the booked service, selected add-ons and Rush services, before any Referral Credit is applied. A pre-existing Jaedee customer is not eligible for a first-project Referral Discount. Self-referrals are not permitted. A valid referral attribution may remain associated with an eligible prospective customer for up to 60 days. A valid referral may also remain associated with the customer through a Free Sample and apply to the customer's first qualifying paid project, subject to continued eligibility. Where more than one referral is submitted or associated with the same eligible customer, the first valid referral recorded and accepted by Jaedee applies.
Referral Reward for the referrer A referral does not earn Referral Credit merely because a referral link is used, a Free Sample is requested, an application is submitted or a booking is started. Referral Credit is earned only after the entire qualifying paid project of the referred customer has been fully Final Delivered. For multi-track projects, the project must be fully Final Delivered before the Referral Reward is earned. The Referral Reward is based on the Gross Order Value of the referred customer's qualifying paid project before the referred customer's 10% Referral Discount and before any Referral Credit is applied. A Free Sample does not constitute a qualifying paid project and does not earn a Referral Reward.
Gross Order ValueReferral Reward
$90 to $499.99$25 Referral Credit
$500 to $1,199.99$50 Referral Credit
$1,200 or more$100 Referral Credit
Referral Credit Referral Credit is personal to the customer identity to which it is issued. Jaedee may require verification of the associated email identity before displaying, authorizing or applying Referral Credit. Referral Credit has no cash value, cannot be exchanged or redeemed for cash, is not a cash payment to the referrer and is not a substitute for a refund. Multiple valid Referral Rewards may accumulate as available Referral Credit. Each Referral Reward is valid for 12 months from the date on which it is earned. Any Referral Credit that has expired is forfeited and is no longer available for use. Referral Credit may be used only toward an eligible Jaedee booking.

Referral Credit is redeemed on an all-or-nothing basis. If the client elects to use available Referral Credit on an eligible booking, the available Referral Credit applied to that booking is redeemed as a whole and cannot be partially redeemed. Referral Credit cannot create a negative amount payable by Jaedee and cannot result in a cash payment to the client. If the Referral Credit redeemed exceeds the amount otherwise payable for the eligible booking, the excess has no cash value, is not refunded and does not remain available as Referral Credit.
Referral eligibility and abuse Jaedee may verify referral eligibility before granting or applying any Referral Discount, Referral Reward or Referral Credit. Jaedee may reject, withhold, cancel or correct referral benefits where there is evidence of self-referral, duplicate or false identity, manipulation, fraud, abuse, circumvention of eligibility rules, technical error or another invalid referral claim. Referral benefits obtained through fraud, abuse, manipulation or material error do not create an entitlement to a discount, credit or payment. Internal fraud prevention, identity verification and referral validation methods are proprietary to Jaedee and are not required to be disclosed to the client.
Other promotional or service credits Jaedee may issue other promotional or service credits from time to time. Any such credit is subject to the conditions communicated in connection with that credit and does not constitute cash, a refund or a guaranteed future entitlement unless expressly stated otherwise.
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03

Free Sample

A free 30-second watermarked preview is available before committing to a paid project. No payment is required.

We offer a free sample service so potential clients can hear the sonic direction before booking a full paid project. The following conditions apply:

  • What you receive: a 30-second watermarked audio preview, delivered by email. This is a directional sample only and does not represent a fully finished mix or master.
  • File requirements: for a mastering sample, submit one stereo WAV or AIFF file. For a mixing or mixing & mastering sample, submit up to 5 key stems as 24-bit WAV files.
  • One per artist or project: free samples are limited to one per artist or project. Requesting multiple samples for the same project under different names or email addresses is not permitted.
  • No guaranteed turnaround: free samples are processed between paid client sessions. No specific turnaround time is guaranteed.
  • No commitment: receiving a free sample does not obligate either party to proceed with a paid booking. A Free Sample does not constitute an application for, acceptance into, or reservation of 1:1 Direct Collaboration.
Right to decline free sample requests Free sample requests are reviewed before processing. We reserve the right to decline any request at our discretion, including but not limited to projects outside our area of expertise, incomplete or incorrectly formatted submissions, or where a sample has already been provided to the same artist or project.
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04

File Submission Requirements

You are responsible for submitting properly prepared files before work begins.

All files must be prepared and submitted according to our guidelines before the project starts. Please refer to the file preparation guide on our website.

  • Format: export all audio files as 24-bit WAV or AIFF at your session's original sample rate (44.1 kHz or higher). MP3 is accepted if that is all you have, but WAV or AIFF is strongly recommended for the best result.
  • Headroom: leave 3–6 dB of headroom on the mix bus. Remove any limiters or mix-bus compression that is not part of the creative intent. Keep creative effects such as reverb, delay, and sound design in place.
  • File naming: name all files clearly using the stem name first, followed by the song title, for example: LeadVocal_SongTitle.wav, Kick_SongTitle.wav. Avoid generic names such as Audio_01.wav.
  • Session alignment: all stems must start from the same point in the session.
  • STEM Mastering: stems must be properly grouped and represent a completed or near-completed mix. See Section 1 for full requirements.
  • Responsibility: you are solely responsible for submitting correctly prepared files. Incorrect, incomplete, corrupted, or improperly formatted files may affect delivery times and the quality of results. Turnaround time does not begin, or may be paused, until all required files are complete, usable, and correctly submitted. If files need to be replaced after the project has started, the timeline may shift accordingly.
Mix quality affects mastering results Mastering cannot fix fundamental mix problems such as clipping, phase issues, or severely unbalanced elements. If we identify significant issues before starting, we will flag them. Submitting a new or significantly altered mix after work has begun may be treated as a new project and charged accordingly.
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05

Turnaround Times

Delivery times are estimates in business days and begin once payment and correctly prepared files are both received.

Turnaround times are calculated in business days (Monday–Friday, excluding Swedish public holidays) and begin once full payment has been confirmed and all required files have been received in the correct format.

  • Mixing: 5–7 business days
  • Mastering: 1–3 business days
  • Mixing & Mastering: 7–10 business days
  • STEM Mastering: 5–7 business days
  • 1:1 Direct Collaboration: as stated in the accepted booking information or order confirmation
Initial delivery / first version: Turnaround times refer only to the estimated time for the initial delivery / first version of the booked service. Revision rounds are not included in the original turnaround estimate and are handled separately after the client has submitted clear, consolidated, and actionable feedback. The original turnaround estimate does not include client review time, time taken by the client to approve or request revisions, time needed to clarify incomplete or unclear feedback, or the engineering time required to complete any revision rounds after the initial delivery.
Rush Delivery Rush Delivery is available as an add-on for eligible standard services and can be selected directly in the booking form where offered. Rush Delivery is not available for 1:1 Direct Collaboration unless Jaedee expressly agrees otherwise in writing. Rush Delivery provides approximately 2x faster turnaround. Rush times are estimates and not guaranteed delivery dates. If we are unable to deliver within the Rush timeframe, the Rush add-on fee will be refunded. The base service fee is not refundable in this circumstance.
Multi-track projects For EPs, albums, and other multi-track projects, total delivery time is calculated per track and displayed in the applicable order summary or accepted booking information before payment. Tracks within a multi-track project are typically delivered progressively, not all at once.
Turnaround times are estimates, not guarantees While we always aim to deliver within the stated timeframe, times may occasionally be affected by workload, project complexity, or incomplete file submissions. If a delay occurs, we will notify you promptly. Delays do not entitle the client to a refund.
File readiness and turnaround start Turnaround time begins only once full payment has been confirmed and all required files have been received in a complete, usable format. If submitted files are incomplete, incorrectly prepared, corrupted, or require replacement, the turnaround time may be paused or adjusted until the issue is resolved.
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06

Revisions

Revision allowances depend on the booked service. Standard services use the revision rounds below; 1:1 Direct Collaboration follows the accepted booking information or order confirmation.

Each standard project includes a defined number of revision rounds as stated below. For 1:1 Direct Collaboration, the number and scope of included revision rounds are stated in the accepted booking information or order confirmation. Revision rounds are counted per track, not per project. A revision round consists of one consolidated submission of clear and actionable feedback for the relevant track and delivery. It is not a period of unlimited conversation or ongoing instructions.

  • Mixing: 2 revision rounds per track
  • Mastering: 2 revision rounds per track
  • Mixing & Mastering: 3 revision rounds per track
  • STEM Mastering: 2 revision rounds per track
  • 1:1 Direct Collaboration: as stated in the accepted booking information or order confirmation
Track-specific revision rounds: Revision rounds are track-specific and non-transferable. For multi-track bookings, each track receives the number of revision rounds included with the booked service. For example, a three-track Mixing & Mastering booking includes three revision rounds per track, for a total of nine revision rounds across the order. Unused revision rounds from one track may not be transferred, combined, pooled, or applied to another track.
How to submit revision feedback Please consolidate all feedback for a track into a single, clear message per revision round. Include timestamps where relevant to help identify specific moments in the track. Additional messages, changed priorities, contradictory instructions, new creative direction, new files or recordings, or requests submitted after the consolidated revision request has been received may be treated as a new revision round or quoted as additional work at Jaedee's discretion. Vague feedback such as "make it louder" or "make it sound better" may require clarification before a revision can begin, and turnaround time for the revision may not start until clear, actionable feedback has been received.
  • Revision response window: once a delivery is sent, you have 14 calendar days to submit final approval or one consolidated revision request. If neither final approval nor a valid revision request is received within 14 calendar days, Jaedee may treat the latest delivered version as approved, prepare the final files, and complete final delivery.
  • Revision scope: revisions cover reasonable adjustments to levels, EQ, dynamics, balance, and processing based on your feedback. They do not cover structural arrangement changes, new recordings, new stems, stem replacements, new mix submissions, or a completely new creative direction after work has started. Included revisions must remain within the selected service and the creative direction established by the client's submitted notes and references. Requests resulting from a change in the client's creative direction after work has begun are outside the included revision scope.
  • Additional revisions: extra revision rounds beyond those included are available at the following rates for standard services, payable before the revision begins: $25 per round for Mastering, $35 per round for STEM Mastering, $45 per round for Mixing, $55 per round for Mixing & Mastering. Additional revision rounds may be purchased while the track remains in the revision stage and before final approval. For 1:1 Direct Collaboration, any additional revision round is available only if Jaedee expressly offers and quotes it in writing; the standard additional-revision rates do not automatically apply.
  • Paid additional revision notes window: once payment for an additional revision round has been confirmed, the client has 14 calendar days to submit one clear, consolidated, and actionable set of revision notes for that round. If no valid revision notes are received within that 14 calendar day period, Jaedee may treat the most recently delivered version as approved, prepare the final files, and complete final delivery. The additional revision fee is non-refundable in this case, except where required by applicable law.
  • New mix submissions: submitting a new or significantly altered mix after work has begun may be treated as a new project and charged accordingly.
  • Unused revisions: once final approval has been submitted, or the latest delivery is treated as approved under the review window provisions of these Terms, the revision stage ends for that track. No further included or paid revision rounds are available for that track, even if included rounds remain unused.
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07

Delivery & Final Files

Final files are delivered digitally via a secure download link. We do not deliver DAW project files.

After final approval, Jaedee will prepare the final files and deliver them via a secure download link sent to your registered email address.

  • File format: final deliverables are provided as 24-bit WAV at the original sample rate, plus a 320kbps MP3.
  • Mixing includes: final stereo mix (WAV & MP3), Instrumental mix, and TV Track (Singback).
  • Mastering includes: mastered stereo WAV & MP3.
  • Mixing & Mastering includes: mastered stereo WAV & MP3, Instrumental mix, and TV Track (Singback).
  • STEM Mastering includes: mastered stereo WAV & MP3.
  • 1:1 Direct Collaboration includes: the final deliverables stated in the accepted booking information or order confirmation.
  • Not included: DAW project files, session files, plugin presets, processing chains, templates, internal notes, or individual stems, unless explicitly selected as an add-on, separately agreed in writing, and paid for before that additional work begins.
  • Download link expiry: download links expire after 30 days. It is your responsibility to download and save your files before the link expires.
  • Final approval: final approval occurs when you expressly approve the relevant track for final delivery through the designated approval form or client area. Final approval ends the revision stage for that track. Once final approval has been submitted, unused included revision rounds are no longer available and additional revision rounds can no longer be purchased for that track.
  • Final delivery and project completion: after final approval, Jaedee will prepare and send the completed final files for the approved track. The service for that track is considered fully performed and the project completed when those final files have been delivered. If neither final approval nor a valid revision request is received within the 14-day review window, Jaedee may treat the latest delivered version as approved, prepare the final files, and complete final delivery. The service is then considered fully performed when those final files have been delivered.
  • Client review before release: you are responsible for reviewing and approving all final files before distribution, upload, manufacturing, broadcast, public release, or other commercial use.
Technical errors If a delivered file contains a demonstrable technical error caused by Jaedee, Jaedee will correct and re-deliver the affected file at no additional charge. This correction does not constitute an additional revision round and does not reopen the revision stage. This does not apply to subjective dissatisfaction, changed creative direction, newly supplied material, or errors caused by client-supplied files.
Proprietary methods Our mixing, mastering, processing chains, plugin settings, presets, templates, internal notes, and production methods are proprietary and are not included in any delivery unless expressly agreed in writing.
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08

Alternate Mixes

Additional mix versions for broadcasting and live performance can be added to your order.

Alternate Mixes are additional versions of your track prepared for different use cases. The following versions are available:

  • Instrumental: a full mix with all vocals removed
  • TV Track (Singback): a full mix with only the lead vocal removed; backing vocals remain
ServiceAlternate Mix PriceNotes
MixingIncludedInstrumental & TV Track included as standard
Mastering$20 per versionClient must submit separate pre-mastered files per version
Mixing & MasteringIncludedInstrumental & TV Track included as standard
STEM Mastering$15 per versionCreated directly from your submitted stems
1:1 Direct CollaborationAs stated in accepted booking informationIncluded only if expressly stated in the accepted booking information or order confirmation
File requirements for Mastering add-on If you add Alternate Mixes to a Mastering-only order, you must submit a separate pre-mastered file for each version. All files must be exported at the same specifications as your main mix: 24-bit WAV, same sample rate, same headroom. We master these versions: we do not create them from your stems.
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09

Refund Policy & Cancellation

Due to the nature of our services, refunds are not available once work has begun.
No refunds after work has begun Once work on your project has started, no refunds will be issued, except where required by applicable mandatory consumer law.
No refunds after final delivery Once final delivery has occurred and the service has been fully performed as described in Section 7, no refunds will be issued, except where required by applicable mandatory consumer law.
Cancellation before work begins If you wish to cancel before any work has commenced, contact us immediately at info@jaedee.com. Cancellations made before work begins may be eligible for a refund minus a 5% administrative fee covering non-refundable transaction fees charged by Stripe and/or PayPal and any local taxes already incurred that cannot be recovered. Once work has begun, no cancellation refunds are available.
Booking declined by Jaedee If we decline a booking after payment has been made, a full refund will be issued minus any non-refundable transaction fees. See Section 1 for our right to decline bookings.
Multi-track projects Multi-track bookings are scheduled as a single production commitment. By booking multiple tracks together, the client receives priority scheduling and package pricing in exchange for committing to the full project. Once payment has been confirmed and the first file submission has been received, the full multi-track booking is considered confirmed and active. Cancellation refunds are not available once the project has entered production. No partial refunds are issued for tracks the client chooses not to proceed with after the booking has been confirmed, except where required by mandatory consumer protection law or where we are unable to provide the agreed service.

We do not offer refunds based on subjective dissatisfaction after the included revision rounds have been exhausted, or where the client has changed creative direction mid-project.

This does not affect any statutory rights the client may have if the service is faulty, materially different from what was agreed, or not delivered as described.

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09a

Right of Withdrawal

This section applies to consumers (B2C) purchasing our services online. It does not apply to business clients (B2B).
Statutory right of withdrawal Under applicable consumer law, including EU Directive 2011/83/EU and the Swedish Distance Contracts Act (distansavtalslagen), consumers ordinarily have the right to withdraw from a distance contract within 14 days without giving any reason.
Services By actively checking the consent box at checkout, or by providing the corresponding explicit consent through the applicable private booking process, you expressly request the immediate start of the service and agree that your right of withdrawal ends once the service has been fully performed, where permitted by applicable consumer law. For the booked audio service, full performance occurs as described in Section 7. The same principle applies to a separately purchased additional revision round where the corresponding immediate-start and withdrawal consent is given before that revision begins. If you withdraw before a service has been fully performed, you may be required to pay a proportionate amount for the work already performed, where permitted by applicable law.
Digital content By actively checking the consent box at checkout, or by providing the corresponding explicit consent through the applicable private booking process, you expressly consent to delivery of digital files before any applicable withdrawal period has expired. Where applicable under consumer law, you acknowledge that you may lose your right of withdrawal once digital delivery has begun.
Statutory consumer rights This section does not limit any mandatory statutory rights you may have under applicable law.
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09b

Payment Disputes and Chargebacks

Please contact Jaedee first so we have a reasonable opportunity to investigate and resolve any payment issue.

Before initiating a payment dispute or chargeback, the client agrees to contact Jaedee at info@jaedee.com and provide a reasonable opportunity to investigate and resolve the issue.

Where permitted by applicable law and payment processor rules, Jaedee may provide the payment processor with relevant records, including the order confirmation, accepted Terms, payment confirmation, submitted files, delivery records, revision communications, approval records, and other relevant project correspondence.

A payment dispute or chargeback does not by itself determine whether either party has complied with these Terms. If a payment is reversed and an amount remains lawfully due, Jaedee may seek recovery of that amount and any remedies available under applicable law.

Mandatory rights Nothing in this section limits any mandatory consumer rights or rights available under applicable payment processor rules.
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10

Project Abandonment

Projects where files are not submitted within 30 days of payment may be closed without refund. Delivered projects must be reviewed within the stated review window.

To keep our workflow running smoothly, the following conditions apply to project inactivity:

  • File submission window: after payment is confirmed, files must be submitted within 30 days. If no files are received within 30 days, the project slot will be released and the booking closed without refund.
  • Client non-response: if a delivery is sent and neither final approval nor a valid revision request is received within 14 calendar days, Jaedee may treat the latest delivered version as approved, prepare the final files, complete final delivery, and close the project. See Sections 6 and 7 for the revision and final-delivery workflow.
  • Abandoned projects: projects closed due to non-submission or non-response are not eligible for refunds. If you need additional time, contact us at info@jaedee.com before the relevant window expires.
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11

Confidentiality

All submitted material is treated as confidential. We will not share, distribute, or leak your unreleased music.

We understand that clients often submit unreleased material. We take confidentiality seriously and handle all submitted files with professional discretion.

  • Non-disclosure: we will not share, distribute, sell, stream, upload, or otherwise disclose any submitted audio files or project details to any third party without your explicit written consent.
  • Reasonable measures: we take reasonable technical and administrative measures to protect your files. However, we cannot guarantee absolute confidentiality in the event of circumstances outside our reasonable control, such as data breaches, outages, or security incidents involving third-party storage, transfer, email, payment, or project management services.
  • Portfolio use: we reserve the right to use short excerpts of completed, publicly released work (for example, before/after comparisons) for promotional purposes, unless you request otherwise in writing before the project begins. We will not use unreleased material for promotional purposes without explicit written permission.
  • Third-party services: files may be transferred, stored, processed, or delivered using reputable third-party cloud storage, email, file transfer, payment, analytics, or project management services where reasonably necessary to provide the service.
  • Internal access: submitted files may be accessed only by Jaedee for the purpose of completing your project.
  • Proprietary methods: our mixing and mastering techniques, processing chains, plugin settings, signal chains, presets, templates, session structures, internal notes, and production methods are proprietary and confidential. These belong exclusively to Jaedee and are not disclosed, transferred, or accessible to the client as part of any delivery or booking.
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12

Engineer Credit

Credit is appreciated and requested where possible, but does not grant us ownership, royalties, or approval rights.

As is standard in the professional audio industry, we appreciate and request credit where possible on releases that make use of our services. The following credit format applies when credit can be included:

  • Mixing: "Mixed by Jaedee" in release metadata, liner notes, and/or streaming platform credits
  • Mastering: "Mastered by Jaedee" in release metadata, liner notes, and/or streaming platform credits
  • Mixing & Mastering: "Mixed & Mastered by Jaedee" in release metadata, liner notes, and/or streaming platform credits
  • STEM Mastering: "Mastered by Jaedee" in release metadata, liner notes, and/or streaming platform credits
  • 1:1 Direct Collaboration: "Mixed & Mastered by Jaedee" in release metadata, liner notes, and/or streaming platform credits

We understand that certain label or distribution agreements may restrict credit inclusion. If this applies to your project, please let us know before booking.

Social media While not required, we greatly appreciate being tagged when you share or promote releases we have worked on. Our official accounts are linked on jaedee.com.

Credit does not grant us any ownership, royalty rights, approval rights, or control over your music or release. See Section 13 for full details on intellectual property.

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13

Intellectual Property

You retain full ownership of your music. We retain no rights, royalties, or ownership over your work.

All intellectual property rights in the original music, compositions, lyrics, and recordings submitted to us remain exclusively with you, the client, or the relevant rights holders.

  • Client ownership: by submitting your files, you confirm that you own or have the legal right to use all audio content submitted, and that it does not infringe any third-party rights including copyright, trademark, or any other intellectual property rights. This includes beats, instrumentals, samples, loops, vocals, features, toplines, sound recordings, lyrics, compositions, and any other third-party material.
  • Client responsibility: you are solely responsible for ensuring you have the right to submit, edit, release, distribute, and monetize all submitted material. If any submitted material is found to infringe third-party rights, you are solely liable for any resulting claims, costs, damages, takedowns, disputes, or distribution issues. Jaedee accepts no liability in this regard.
  • Our work: the mixing, mastering, and audio engineering performed by Jaedee is delivered as a work-for-hire service. We claim no ownership, royalty entitlement, or rights over the finished recordings.
  • No royalty splits: unless explicitly agreed upon in a separate written agreement, we do not claim any share of royalties, streaming income, sync fees, or any other revenue generated by the released music.
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14

File Storage & Backup

We are not a long-term storage service. Always keep your own backups.

We aim to retain project files for up to 6 months after the final delivery date. After this period, files may be permanently deleted without notice.

We may delete rejected, replaced, duplicate, incomplete, corrupted, or unnecessary working files earlier as part of normal project management.

You are responsible for your own backups Once your final files have been delivered and downloaded, you are solely responsible for their long-term storage and safekeeping. We strongly recommend downloading and backing up all files immediately upon delivery. We accept no liability for loss of files after the 6-month storage window has expired.

We are not obligated to re-deliver files after a project has been marked as completed and files have been downloaded.

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15

Limitation of Liability

Our liability is limited to the amount paid for the specific service in question.

To the maximum extent permitted by applicable law, Jaedee (Atreus Group AB) shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the services provided, including but not limited to:

  • Loss of revenue, income, profit, or anticipated savings
  • Loss of business, contracts, or commercial opportunities
  • Loss of or damage to data or files
  • Any delay in delivery caused by circumstances outside our reasonable control
  • Any claims arising from third-party intellectual property infringement in submitted material
  • No guarantee of commercial results, streaming performance, playlist placement, label interest, radio play, distribution approval, or public reception

In any event, our total liability in connection with any project shall not exceed the amount paid by you for that specific project.

Nothing in these Terms excludes or limits liability where such liability cannot be excluded or limited under applicable mandatory law.

No guarantee of commercial outcome Our services are intended to improve and finalize the sound of your music. We do not guarantee any specific commercial result, streaming performance, playlist placement, label interest, radio play, distribution approval, sync placement, or revenue outcome.
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16

Governing Law

These Terms are governed by Swedish law.

These Terms of Service are governed by and construed in accordance with the laws of Sweden. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Swedish courts, unless otherwise required by mandatory consumer protection laws in your country of residence.

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16a

Complaints and Alternative Dispute Resolution

Please contact Jaedee first so we have a reasonable opportunity to investigate and respond to any complaint.

If you believe there is a problem with a service, payment or project, please contact Jaedee first at info@jaedee.com and provide sufficient information for us to investigate the matter.

We ask that you give Jaedee a reasonable opportunity to review and respond to the complaint before pursuing external dispute resolution, without limiting any rights that cannot lawfully be restricted.

If a consumer dispute cannot be resolved directly, the consumer may have the right to submit the dispute to a competent alternative dispute resolution body, including the Swedish National Board for Consumer Disputes (ARN) where applicable.

Where required by applicable law, Jaedee will provide the consumer with information about the relevant alternative dispute resolution body and whether Jaedee intends to participate in the particular dispute resolution procedure.

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17

Changes to These Terms

We may update these Terms from time to time. The current document is identified by its version number and document date.

We reserve the right to update or modify these Terms of Service from time to time. The current document is identified by the version number and document date shown at the top of this page.

Terms version at booking The Terms in effect at the time of booking apply to that booking, unless otherwise required by law or agreed in writing. We recommend saving a copy of the Terms and your order confirmation for your records.
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18

Contact Us

If you have any questions about these Terms of Service, please contact us:

Jaedee / Atreus Group AB info@jaedee.com
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